Unit 19: Computer Networking

Learn the idea, look at the diagram, try it in Packet Tracer, then open the matching workbook section.

Each lesson shows which part of your assignment it helps with.

A1 Network types and models Assignment 1 · A.P1

Types of network and why we need them

By the end you can: explain what LAN, WLAN, WAN, SAN, intranet, extranet, internet and cloud mean, and why an organisation would choose each one.

Why do we connect computers at all?

A network is two or more devices joined together so they can share things. Organisations build networks so people can communicate (email, chat, calls), share data (one copy of a file everyone can open), share resources (one printer or internet connection for 30 people) and work together from different places. Different jobs need different kinds of network, which is why there are several types.

Networks from personal to worldwideWAN: countries and continents (the internet is the biggest WAN)MAN: a city or a university campusLAN / WLAN: one building or sitePANBluetooth: watch, earbuds
Network types grow in size from a personal area network to a wide area network. Each larger network links smaller ones together.
Network types by size and purpose
TypeCoversWho manages itWhy an organisation needs it
PAN (personal area network)a few metres around one personthe userconnect a phone to earbuds, a watch or a car without cables
LAN (local area network)one building or sitethe organisation itselffast, cheap sharing of files, printers and internet inside one site
WLAN (wireless LAN)one building, using radiothe organisationmobility: laptops, tablets and phones; places where cables are hard to fit (listed buildings, halls)
MAN (metropolitan area network)a city or campusa council, university or providerlink several buildings across a town at high speed
WAN (wide area network)countries and continentsservice providers (ISPs, telecom companies)link sites that are far apart; reach the internet
SAN (storage area network)inside a data centrethe organisation's IT teamgive many servers very fast, shared access to large amounts of storage
A company network combining LAN, WLAN, SAN and WANHead office LANRouterSwitchPCPCPrinterAccess pointWLAN laptopSANfast shared storageInternet / WANWAN link (ISP)Branch office LANWAN link / VPNWho can use it?• Intranet: staff only, inside the company network• Extranet: selected outsiders, e.g. suppliers log in• Internet: everyone, the public network of networks• Cloud: services rented from a provider online
One organisation often uses several network types at once: a wired LAN, a WLAN for mobile devices, a SAN for storage and WAN links to other sites.

Intranet, extranet, internet and cloud

These words describe who is allowed in rather than how big the network is. An intranet is a private website and set of services that only staff can reach, such as the HR pages or a room-booking system. An extranet opens part of that private system to trusted outsiders, for example suppliers checking orders. The internet is the public network of networks that anyone can join. Cloud services are computers, storage and software that you rent from a provider and reach over the internet, instead of buying and running them yourself.

Wired and wireless integration

Most real networks mix both. Wired Ethernet is faster, more reliable and harder to eavesdrop on, so it suits desktop PCs, servers and printers. Wireless gives freedom to move and avoids drilling through walls. An access point plugged into a switch joins the two: wireless devices connect to the access point, and the access point passes their traffic onto the wired LAN, so everyone can reach the same servers and printers.

In the real world: a secondary school

Classroom PCs and the servers are wired for speed and reliability. Staff laptops and student tablets use the WLAN. The school's intranet holds lesson resources, parents use an extranet portal to see reports, email and backups are in the cloud, and the school connects to the internet through a WAN link from its ISP.

Key terms

Network
two or more devices connected so they can share data and resources.
Bandwidth
how much data a connection can carry each second, e.g. 1 Gbps.
ISP
internet service provider: the company that connects you to the internet.
Intranet
a private network service for an organisation's own staff.
Extranet
part of an intranet opened to trusted outside users.
Cloud computing
renting computing power, storage or software over the internet.

Try it in Packet Tracer: wired and wireless together

  1. Add a 2960 switch, two PCs and a printer. Connect them with copper straight-through cables.
  2. Add an access point and connect it to the switch.
  3. Add a laptop, swap its network card for a wireless card (power off, drag the WPC300N module), then power on.
  4. Give every device an IP address in the same network, e.g. 192.168.1.10 to .20 with mask 255.255.255.0.
  5. From the laptop, ping a wired PC. A reply proves wired and wireless are integrated.

Links to your assignment: A.P1

Task 1 asks you to explain why each network type is needed and how that need affects the choice. For each type, give a reason and a realistic example organisation, then say what would happen if it chose a different type.

Think it through

A café wants customers to browse the web on their phones. Which network type does it need, and why not a wired LAN?

A WLAN, because customers bring their own mobile devices and move around; cables to every table would be impractical and customers' phones have no Ethernet port.

What is the difference between the internet and an intranet?

The internet is public and anyone can join it. An intranet uses the same technologies (web pages, email) but only the organisation's staff can reach it.

Why would a hospital's data centre use a SAN?

Many servers need very fast, reliable access to huge amounts of patient data. A SAN gives them shared, high-speed storage separated from ordinary network traffic.

Watch

A quick overview of network types by size.

Watch and think:

  • Which network type covers a whole city?
  • Name one reason a LAN is faster than a WAN.

Open on YouTube ↗

Explains who can reach each kind of network.

Watch and think:

  • Give an example of an extranet a company might use.
  • Why would an intranet not be visible from the internet?

Open on YouTube ↗

A1 Network types and models Assignment 1 · A.P1, A.M1

Topologies and Ethernet standards

By the end you can: describe physical and logical topologies, and explain why IEEE 802 standards matter.

Physical topology: how the cables are laid out

Six physical network topologiesBusone break stops everythingRingdata passes device to deviceStarmost common LAN todayExtended starstars joined togetherMeshmany paths: very reliable, costlyHierarchical (tree)layers: core → distribution → access
Physical topologies describe how devices are cabled together. Star and extended star (with switches in the middle) are used in almost every modern LAN.
Comparing topologies
TopologyStrengthsWeaknessesWhere you see it
Buscheap, little cableone cable fault stops the whole network; collisions; hard to find faultslegacy networks only
Ringorderly, predictable trafficone break can stop the ring (unless dual ring)some older and fibre metro networks
Stara cable fault only affects one device; easy to add devices and find faultsthe central switch is a single point of failurealmost every office and home LAN
Extended stargrows easily by adding switchesmore switches to buy and manageschools, offices over several floors
Meshmany paths, so it keeps working when links faillots of cable and ports; expensiveinternet backbone, WAN routers, wireless mesh Wi-Fi
Hierarchicalorganised, scalable, faults stay in one areaneeds careful design and more equipmentmedium and large enterprise networks

Logical topology: how the data actually flows

The logical topology is the path the data takes and the rules it follows, which can differ from the cabling. A diagram showing where equipment sits and where cables run is a physical diagram; one showing IP addresses, VLANs and which ports connect to what is a logical diagram. Your Assignment 2 design needs both.

Standards: the IEEE 802 family

Devices from different makers only work together because they follow the same standards. The IEEE (Institute of Electrical and Electronics Engineers) writes the 802 family: 802.3 is wired Ethernet, 802.11 is Wi-Fi and 802.15 covers personal networks such as Bluetooth. The Wi-Fi Alliance tests products so they can carry the Wi-Fi logo.

Common IEEE 802 standards
StandardNameBandTop speed (theoretical)
802.3u / ab / anFast, Gigabit, 10-Gigabit Ethernetcopper or fibre100 Mbps / 1 Gbps / 10 Gbps
802.11b / golder Wi-Fi2.4 GHz11 / 54 Mbps
802.11nWi-Fi 42.4 and 5 GHzup to 600 Mbps
802.11acWi-Fi 55 GHzseveral Gbps
802.11axWi-Fi 6 / 6E2.4, 5 (and 6) GHzabout 9.6 Gbps; better in crowded rooms

2.4 GHz travels further and passes through walls better; 5 GHz is faster but has a shorter range. Access points close together should use different channels so they do not interfere.

Key terms

Topology
the shape or layout of a network.
Single point of failure
one part whose failure stops the whole network or service.
Standard
an agreed technical specification so products from different makers work together.
IEEE 802.3 / 802.11
the standards for wired Ethernet and for Wi-Fi.

Think it through

Why is star the most popular LAN topology?

Each device has its own cable to the switch, so one broken cable only affects one device, faults are easy to find, and devices are easy to add.

An office has thick walls. Should its access points use 2.4 GHz or 5 GHz, and why?

2.4 GHz passes through walls and travels further; 5 GHz is faster but is weakened more by walls. Many APs offer both, letting close devices use 5 GHz.

A1 Network types and models Assignment 1 · A.P1, A.D1

Network models: peer-to-peer, client/server and thin client

By the end you can: describe the three network models and weigh up their strengths and weaknesses for different clients.

Peer-to-peer, client/server and thin client modelsPeer-to-peerevery PC shares and uses resourcesClient/serverServerserver provides files, logins, servicesThin clientdoes ALL the processingscreen +keyboardscreen +keyboardscreen +keyboardclients only display and send key presses
Three network models. The difference is where the files, logins and processing live.

Peer-to-peer (P2P)

Every computer is equal: each one can share its own files or printer and use other computers' resources. There is no central server, so it is cheap and quick to set up. But each user manages their own sharing and passwords, backups are scattered, and it becomes hard to manage beyond about 10 computers. It suits a home or a very small office.

Client/server

One or more powerful servers provide services to the clients: central logins (a directory service), shared folders with permissions, printing, email and backups. It needs a server, a network operating system and someone to manage it, which costs more. In return it is secure, easy to back up and scales to thousands of users. If the server fails, services stop, so important servers are duplicated.

Thin client

A thin client is a cheap, simple device (sometimes just a screen, keyboard and small box) that sends key presses and mouse clicks to a powerful server, which runs the programs and sends back the picture. Nothing is stored on the device, so it is secure and cheap to run, and every desk gets the same, centrally updated setup. It depends completely on the network and the server: if either is slow or down, nobody can work, and it suits heavy graphics or offline work poorly.

Use these factors to evaluate the models (A.D1)
Factor to weighQuestions to ask for your client
Ease of useWho logs in where? Do users need to manage sharing themselves?
Ease of set-upIs there a server to install? How much configuration and expertise does it need?
PerformanceWhere does processing happen? What happens when many users are busy at once?
Suitability for the applicationsOffice documents, a shared database, video editing, a call centre, a shop till?
Security and managementCentral logins and permissions, or passwords on every PC? Where are backups?
Cost and scaleUp-front hardware and licences versus running costs; how many users now and in future?

In the real world: a call centre

A call centre with 200 identical desks often uses thin clients: they are cheap, easy to replace, and no customer data is stored on the desk. A two-person design studio is more likely to use peer-to-peer or a small NAS, because powerful editing PCs need their own processing and there is no IT team.

Key terms

Client
a device that requests a service.
Server
a computer that provides a service to clients.
Network operating system
an OS designed to provide network services, e.g. Windows Server or Linux.
Thin client
a low-power device that relies on a server for processing and storage.

Links to your assignment: A.D1

To reach Distinction you must evaluate: for each model give benefits and drawbacks, test them against ease of use, set-up, performance and suitability, and back every point with a reasoned example of a real kind of organisation. Finish with a supported conclusion on which model suits which client.

Think it through

Why does peer-to-peer become hard to manage in a 40-person office?

Every PC holds its own shared folders and user accounts, so passwords, permissions and backups have to be managed on 40 separate machines. A central server does this in one place.

Give one situation where a thin client would be a poor choice.

Video editing or 3D design, because the heavy processing and graphics would all have to travel over the network from the server; or a site with an unreliable network connection.

Watch

Shows what a thin client is and where it fits best (useful for A.D1).

Watch and think:

  • What happens to thin-client users if the server goes down?
  • Name one organisation that would suit thin clients, and why.

Open on YouTube ↗

A1 Network types and models Assignment 1 · A.P1

Modern trends: virtualisation, cloud, BYOD and SDN

By the end you can: explain the main modern networking trends and the opportunities and risks they bring.

Virtualisation

In the past each service (web, email, files) ran on its own physical server, which sat mostly idle; this waste is called server sprawl. Virtualisation uses a hypervisor to run several virtual machines (VMs) on one physical server, each with its own operating system. Fewer servers means less cost, power and space, and VMs can be copied, backed up and moved between hosts easily.

Type 1 and Type 2 hypervisorsType 1: bare metalServer hardwareHypervisor (e.g. ESXi, Hyper-V, Proxmox)VM: webown OS + appsVM: mailown OS + appsVM: filesown OS + appsType 2: hostedLaptop hardwareHost OS (Windows / macOS)Hypervisor app (e.g. VirtualBox)VM: LinuxVM: Server
Virtualisation runs several virtual machines on one physical computer. Type 1 is used for servers; Type 2 is handy for learning and testing.

Cloud computing

Cloud providers run huge data centres and rent out computing, storage and software over the internet. A public cloud (AWS, Azure, Google Cloud) is shared with other customers; a private cloud is used by one organisation only; a hybrid cloud mixes the two; an edge cloud puts small servers close to users or IoT devices to cut delay.

Who manages what in IaaS, PaaS and SaaSOn-premisesApplicationsDataRuntimeOperating systemVirtualisationServers & storageNetworkingIaaSApplicationsDataRuntimeOperating systemVirtualisationServers & storageNetworkingPaaSApplicationsDataRuntimeOperating systemVirtualisationServers & storageNetworkingSaaSApplicationsDataRuntimeOperating systemVirtualisationServers & storageNetworkingOrange = you manage it · Blue = the cloud provider manages it
Cloud service models. The further right, the less you manage yourself (and the less control you have).
Modern networking trends and challenges
TrendWhat it meansBenefitsChallenges
Cloud computingrent services instead of owning serverspay for what you use, scale up quickly, reach from anywhereneeds reliable internet; ongoing costs; data protection and where data is stored
BYOD (bring your own device)staff and students use their own phones and laptopspeople use devices they know; less hardware to buysecurity: unknown, unpatched devices; separating work and personal data; support
SDN (software-defined networking)network devices are controlled centrally by softwarechange the whole network from one place; automationnew skills needed; the controller is critical
Software-defined storage / SANstorage is pooled and managed by softwareflexible, shared, easy to growcost and complexity
IoT (Internet of Things)sensors and smart devices join the networknew data and automationhuge numbers of devices; many are insecure

In the real world: BYOD at college

A college lets students join a separate guest Wi-Fi network with their own phones. It is kept apart from staff and exam systems (a separate VLAN), and staff devices must have a screen lock and up-to-date software before they can reach email.

Key terms

Virtual machine (VM)
a software computer running inside a physical computer.
Hypervisor
the software that creates and runs virtual machines.
IaaS / PaaS / SaaS
infrastructure, platform and software as a service: three levels of cloud service.
BYOD
bring your own device: using personal devices on an organisation's network.
SDN
software-defined networking: controlling network devices centrally with software.

Think it through

Why is virtualisation described as the foundation of cloud computing?

Cloud providers split their physical servers into many virtual machines that can be created, resized and moved in minutes for different customers. Without virtualisation they could not share hardware so flexibly.

Name one security risk of BYOD and one way to reduce it.

Personal devices may carry malware or be unpatched. Put them on a separate guest network/VLAN, and require screen locks, updates or device-management software before they reach company data.

Watch

A cloud provider’s own short explanation of cloud computing.

Watch and think:

  • What does “pay for what you use” mean for a small business?

Open on YouTube ↗

Covers cloud types and service models (IaaS, PaaS, SaaS).

Watch and think:

  • Which service model gives the customer the most control?
  • Give one risk of moving to the public cloud.

Open on YouTube ↗

Explains how SDN controls a network centrally with software.

Watch and think:

  • What is the difference between the control plane and the data plane?

Open on YouTube ↗

How SANs give servers fast, shared storage.

Watch and think:

  • Why keep storage traffic on its own network?

Open on YouTube ↗

Cisco’s one-minute film of a day where connected devices trigger each other: a starter for IoT and its risks.

Watch and think:

  • List three connected devices in the film.
  • What could go wrong if one of them was hacked?

Open on YouTube ↗

A2 Network components Assignment 1 · A.P2, A.M1

Network hardware: devices, switches, routers, access points and cables

By the end you can: explain the job and key characteristics of each piece of network hardware.

Common network devicesPCLaptopSmartphonePrinterIP phoneServerSwitchRouterAccess pointFirewallInternetStorageEnd devices (top row): where messages start and finishIntermediary devices (bottom row): move, direct and protect the data
The icons used in this course. End devices create and use data; intermediary devices carry it between them.

End devices

An end device is where a message starts or ends: PCs, laptops, phones, tablets, printers, IP phones, smart TVs, servers and IoT sensors. Each has a network interface card (NIC), wired or wireless, with a unique MAC address burned in by the maker. When comparing end devices, look at how they connect (wired, wireless or both), the speed of their NIC, and whether they are mobile.

Switches

How a switch learns MAC addressesSwitchPC A · AA-11port 1PC B · BB-22port 2PC C · CC-33port 3PC D · DD-44port 4MAC address tableAA-11 → port 1 (learned)CC-33 → port 3 (learned)
A switch reads the source MAC address of each frame to learn which device is on which port, then forwards frames only to the right port.

A switch connects devices inside one LAN. It works at layer 2 of the OSI model using MAC addresses: it learns which device is on each port and sends each frame only where it needs to go, instead of to everyone like an old hub. Characteristics to compare: number of ports (8, 24, 48), speed (100 Mbps, 1 Gbps, 10 Gbps), PoE (power over Ethernet for phones and APs), whether it is managed (VLANs, security, monitoring) and whether it can also route (a layer 3 switch).

Routers

A router connects different networks, for example your LAN to the internet or a head office to a branch. It works at layer 3 using IP addresses, keeps a routing table of known networks, and chooses the best path for each packet. Routes can be typed in by an administrator (static routing) or learned automatically from other routers with a routing protocol such as RIP or OSPF (dynamic routing). Home routers combine a router, a switch, an access point and a firewall in one box.

Wireless access points

An access point (AP) lets wireless devices join a wired network. It broadcasts a network name (SSID), uses an 802.11 standard, and should use strong security (WPA2 or WPA3). Compare APs on standard, speed, range, number of users, and whether they are managed centrally.

Connection media

Choosing connection media
MediaHow it carries dataMax distanceSpeedCostUse it for
UTP copper (Cat5e/6/6a)electrical signals on twisted pairs100 m1–10 Gbpslowdesks, APs and printers to switches
STP copperas UTP, with a metal shield100 m1–10 Gbpsmediumnear electrical noise, e.g. factories
Fibre opticpulses of light in glasshundreds of metres to many km10–100+ Gbpshighbetween floors, buildings and switches; long links; immune to interference
Wireless (radio)radio waves at 2.4/5/6 GHztens of metres indoorshundreds of Mbps to Gbpslow per devicemobile devices, hard-to-cable areas
Coaxial (legacy)copper core with a screenup to about 500 mlowermediumold networks and cable TV/broadband

In the real world: an office build

The cabling contractor runs Cat6 UTP from every desk to switches in a cupboard on each floor, runs fibre between the floor cupboards and the main server room, fits PoE switches so the IP phones and ceiling APs need no separate power, and brings a fibre broadband line into the edge router.

Key terms

NIC
network interface card: the hardware that connects a device to a network.
MAC address
a 48-bit hardware address, written in hex, e.g. 00-1A-2B-3C-4D-5E.
Switch
connects devices within a LAN and forwards frames using MAC addresses (layer 2).
Router
connects different networks and forwards packets using IP addresses (layer 3).
PoE
power over Ethernet: power sent down the network cable to phones, APs and cameras.
SSID
the name a wireless network broadcasts.

Try it in Packet Tracer: watch a switch learn

  1. Build four PCs connected to one switch, all in 192.168.1.0/24.
  2. Switch to Simulation mode and ping from PC0 to PC2. Watch the first frame flood to every port.
  3. Ping again: now the switch knows where PC2 is and sends the frame to one port only.
  4. Click the switch, open the CLI and type show mac address-table to see what it learned.

Links to your assignment: A.P2 and A.M1

Task 2 is a table of functions and characteristics for each component. Task 3 (Merit) asks you to analyse: explain how the components work together and why each one is needed to build a LAN, a WAN and a wireless network, with diagrams showing data moving from one device to another.

Think it through

What is the main difference between a switch and a router?

A switch connects devices in the same network using MAC addresses; a router connects different networks together using IP addresses.

Why would you use fibre between two buildings 300 m apart?

Copper Ethernet only reaches 100 m. Fibre reaches much further, is faster and is not affected by electrical interference or lightning between buildings.

A2 Network components Assignment 1 · A.P2

Network software: operating systems, tools and applications

By the end you can: explain the software that runs, monitors, troubleshoots and uses a network.

Networking systems software

A network operating system (such as Windows Server or Linux) provides services like logins, file sharing and DHCP. Network devices run their own system software too: Cisco switches and routers run IOS, configured through a command line. Other systems software includes firewall and security software, virtualisation and cloud management tools.

Monitoring, management and troubleshooting tools
ToolWhat it doesExample use
pingsends echo requests to test if a device can be reached, and how quicklyCan this PC reach the server at 192.168.1.10?
tracert / traceroutelists every router a packet passes throughWhere along the route is the delay or break?
ipconfig / ip ashows a device's IP address, mask, gateway and DNSDid this laptop get an address from DHCP?
nslookupasks DNS to translate a name into an IP addressIs DNS working for www.example.com?
netstatshows open connections and listening portsWhich services are running on this server?
Wireshark (packet sniffer)captures and decodes the packets travelling on the networkIs the DHCP server replying? Is data being sent unencrypted?
Event Viewer / system logsrecords errors, warnings, logins and security eventsWhy did the server restart last night? Who failed to log in?
Performance Monitor / monitoring dashboardsgraphs CPU, memory, disk and network use over timeIs the server overloaded at 9 a.m.?
Nmapscans a network to discover devices and open portsAudit your own lab network for unexpected open ports (only with permission)

Network applications

These are programs that exist because of the network: email, web browsers, video calls and VoIP, shared databases (for example a stock or student records system), document management systems (shared editing with version history), remote access tools and cloud storage apps. When you plan a network, list the applications first, because they decide the bandwidth, servers and security you need.

Key terms

Network operating system
an OS that provides services to other computers on a network.
Packet sniffer
software that captures network traffic so it can be inspected.
Event log
a record of what happened on a system, with time stamps.
Baseline
a record of normal performance, used to spot problems later.

Think it through

A user says 'the internet is down'. ping 8.8.8.8 works but ping www.bbc.co.uk fails. What is the likely problem?

The connection works (an IP address can be reached) but names are not being turned into addresses, so DNS is the likely fault.

Why must you have permission before using Nmap or Wireshark on a network?

They can reveal other people's devices and data. Using them on a network you do not own or manage without permission can break the law (the Computer Misuse Act) and school rules.

A3 Communication standards and protocols Assignment 1 · A.M1

The OSI and TCP/IP models, ports and encapsulation

By the end you can: describe the OSI and TCP/IP layers, how data is encapsulated, and why protocols and port numbers matter.

A protocol is a set of rules that both ends agree on, such as how to address a message, how big each piece is and what to do if part goes missing. Layered models split the job of networking into smaller tasks, so each layer can be designed, understood and troubleshot on its own, and equipment from different makers can work together.

The OSI model beside the TCP/IP modelOSI model (7 layers)TCP/IP modelUnit of data7 ApplicationHTTP, DNS, SMTPData6 Presentationencryption, formatsData5 Sessionstart/stop sessionsData4 TransportTCP, UDP · portsSegment3 NetworkIP · routersPacket2 Data linkEthernet, Wi-Fi · MAC · switchesFrame1 Physicalcables, radio, bitsBitsApplicationTransportInternetNetwork accessPlease Do Not Throw Sausage Pizza Away → Physical, Data link, Network, Transport, Session, Presentation, Application
The OSI model splits communication into seven layers; the TCP/IP model used on the internet groups them into four.
Encapsulation as data moves down the layersApplicationData (e.g. a web page request)TransportTCP header: portsDataInternetIP header: IP addressesTCPDataNetwork accessEthernet header: MACsIPTCPDataTrailer: FCSSending: each layer adds its own header (encapsulation). Receiving: each layer removes it (de-encapsulation).
Encapsulation wraps the data in headers, like putting a letter in an envelope, then in a parcel, then on a lorry.

TCP or UDP?

The two transport protocols
TCPUDP
Connectionsets up a connection first (the three-way handshake: SYN, SYN-ACK, ACK)no set-up: just sends
Reliabilitynumbers segments, acknowledges them and re-sends any that are lostno acknowledgements or re-sending
Speedslower, more overheadfaster, less overhead
Used forweb pages, email, file transferlive video and voice (VoIP), online games, DNS lookups

Ports and sockets

An IP address gets data to the right device; a port number gets it to the right program on that device. A web server listens on port 443 for HTTPS, while the same server's email service listens on 25. An IP address plus a port, such as 192.168.1.10:443, is called a socket, which lets one computer hold many conversations at once.

Well-known port numbers
ProtocolPortJob
HTTP / HTTPS80 / 443web pages (HTTPS is encrypted)
DNS53names to IP addresses
DHCP67 / 68hands out IP addresses automatically
SMTP25 (587 for clients)sending email
POP3 / IMAP110 / 143 (995 / 993 secure)collecting email
FTP / SFTP20–21 / 22file transfer (SFTP is encrypted)
SSH / Telnet22 / 23remote command line (Telnet is not encrypted)
RDP3389remote desktop
NTP123keeps clocks in time

Key terms

Protocol
an agreed set of rules for communication.
PDU
protocol data unit: the name for data at a layer (segment, packet, frame, bits).
Encapsulation
adding a header (and sometimes a trailer) as data moves down the layers.
Port number
a number that identifies a service or program on a device.
Socket
an IP address combined with a port number.

Try it in Packet Tracer: see encapsulation

  1. Build a PC, a switch and a server with HTTP turned on.
  2. In Simulation mode, open the PC's web browser and go to the server's IP address.
  3. Click each coloured envelope in the event list and open the OSI Model and Inbound/Outbound PDU tabs to see the headers added at each layer.

Think it through

At which layer does a switch work, and at which does a router work?

A switch works at layer 2 (data link) using MAC addresses; a router works at layer 3 (network) using IP addresses.

Why does a video call use UDP rather than TCP?

Speed matters more than perfection. Waiting for a lost piece of audio to be re-sent would freeze the call, so it is better to skip it and keep going.

Watch

A classic animation that follows packets through routers, switches, firewalls and the internet: perfect for OSI, TCP/IP and encapsulation.

Watch and think:

  • What job does the router do in the film?
  • What happens to a packet that is lost on the way?
  • Which OSI layers can you spot?

Open on YouTube ↗

A4 Infrastructure services and resources Assignment 1 · A.P2, A.M1

Network services: DNS, DHCP, directory, authentication and more

By the end you can: explain what each infrastructure service does and why a network needs it.

Hardware carries the data, but services make the network useful. Most run on servers, and in Assignment 2 you will set several of them up yourself.

DNS: names to numbers

How DNS finds the IP address for a nameYour PCLocal DNS server(ISP or company)Root server.uk TLD serverbbc.co.uk server1 www.bbc.co.uk?2345 it is 151.101.0.81The answer iscached, so thenext lookup isinstant
DNS turns names people can remember into the IP addresses computers use. Answers are cached to save time.

DHCP: automatic addresses

The four DHCP messagesNew deviceDHCP server1. Discover: Is there a DHCP server? (broadcast)2. Offer: You can have 192.168.1.503. Request: Yes please, I'll take .504. Acknowledge: It's yours for 8 days: mask, gateway, DNS
DHCP gives each device an IP address, subnet mask, default gateway and DNS server automatically (remember DORA).

Without DHCP an administrator would type an address into every device, and mistakes (two devices with the same address) would be common. DHCP hands out addresses from a pool (scope) for a set time (the lease). Servers, printers and network devices usually keep static addresses so they are always easy to find, while PCs, laptops and phones use DHCP.

Infrastructure services and resources
ServiceWhat it doesWhy the network needs it
Directory service (e.g. Active Directory, LDAP)a central database of users, groups, computers and printersone login for every PC; manage accounts and policies in one place
Authentication (and AAA)checks who you are (authentication), what you may do (authorisation), and records what you did (accounting); e.g. RADIUS for Wi-Fi loginsonly the right people get in, with the right rights, and there is an audit trail
Routing and remote access (RAS / VPN)connects networks together and lets staff connect securely from homereach other sites and work remotely without exposing the network
NATlets many private addresses share one public addresssaves public IPv4 addresses and hides the inside of the network
File servicesshared folders with permissions (SMB, NFS, FTP/SFTP)one safe, backed-up copy of files for a team
Print servicesa print server queues and manages jobs for shared printerscontrol who prints, track use, install drivers centrally
Web servicesserve web pages and web apps (HTTP/HTTPS)an intranet, a public website, e-commerce
Mail servicesSMTP sends mail between servers; IMAP/POP3 let users collect itinternal and external email
Communication servicesVoIP phones, video calls, instant messagingcheaper calls and collaboration over the data network

In the real world: logging in at school

When you log in, your PC asks the directory service (authentication). DHCP already gave your PC its address, DNS finds the file server by name, the file server shows only the folders your group may open, and the print server sends your work to the nearest printer.

Key terms

DNS
domain name system: translates names such as example.com into IP addresses.
DHCP
dynamic host configuration protocol: automatically gives devices their IP settings.
Lease
how long a device may keep an address from DHCP.
Directory service
a central database of users and resources used for logins and permissions.
AAA
authentication, authorisation and accounting.
VPN
virtual private network: an encrypted tunnel over the internet.

Try it in Packet Tracer: DHCP and DNS servers

  1. Add a server, a switch and three PCs. Give the server the static address 192.168.1.2/24.
  2. On the server, open Services → DHCP: set default gateway 192.168.1.1, DNS 192.168.1.2, start address 192.168.1.100, and turn the service on.
  3. Open Services → DNS: add the name intranet.local pointing to 192.168.1.2 and turn DNS on. Turn on HTTP too.
  4. On each PC choose DHCP in IP Configuration: they should receive an address.
  5. In a PC's browser go to intranet.local: the web page proves DHCP, DNS and HTTP all work.

Think it through

Why should a network printer have a static IP address rather than one from DHCP?

Computers and the print server need to find it at the same address every time. If DHCP gave it a new address, printing would stop working.

A laptop shows the address 169.254.12.7. What has gone wrong?

It is an automatic private (APIPA) address, which means the laptop could not reach a DHCP server, so it gave itself an address and cannot reach the rest of the network.

B1 Design strategies and architectures Assignment 2 · B.P3, B.M2

Design strategies: goals, size, aims and constraints

By the end you can: explain why networks must be designed and planned, and use design aims to shape a design.

The network project cycle1 Requirementswhat the clientneeds and why2 Designphysical andlogical design3 Planparts, configs,test plan4 Buildprototype inPacket Tracer5 Testagainst thetest plan6 Optimisefix andimprove7 Evaluateagainst therequirementsAssignment 2 follows this cycle: design (B.P4) → build (C.P5) → test (C.P6) → optimise (C.M3) → review and evaluate (C.P7, BC.D2)
Good networks are planned before they are built. Each stage produces evidence for your portfolio.

Start with the client, not the cables

A network exists to support an organisation's business goals (for example: open a second office, sell online, let staff work from home). A designer turns these into technical requirements: how many users and devices, which applications and services, how fast, how secure, and how much downtime is acceptable. Designing and planning first means the network is right-sized, secure and within budget, the build goes smoothly, and there is documentation for the people who will support it later.

Network size shapes the design
Network sizeTypical usersTypical design
SOHO (small office/home office)1–10one combined router/switch/AP, flat design, peer-to-peer or a small NAS
SMB (small and medium-sized business)10–250server(s), managed switches, several APs, VLANs, a firewall, perhaps a branch link
Large enterprisehundreds to thousands, many siteshierarchical campus design, redundant core, data centre or cloud, WAN to many branches

Design aims

Design aims for LANs and WANs
AimPlain meaningHow designers achieve it
Scalabilityit can grow without starting againspare switch ports, modular design, IP plan with room to spare
Availabilityit is working when people need itreliable kit, UPS, monitoring, quick recovery
Redundancyno single point of failureduplicate links, switches, power supplies, servers
Performancefast enough for the applicationsright link speeds, switches not hubs, QoS for VoIP
Securityonly the right people reach the right thingsfirewall, strong Wi-Fi security, VLANs, permissions, passwords on devices
Manageabilityeasy to monitor, change and fixmanaged switches, naming scheme, documentation
Adaptabilitycopes with new technology and needsstandards-based kit, wireless expansion, cloud options
Affordability and maintainabilitycosts fit the budget, now and laterchoose kit that meets the need without over-buying

Every design has constraints (budget, time, the building itself, skills available) and involves trade-offs: more redundancy costs more; more security can make things harder to use. A good design explains which trade-offs were made and why.

Flat and hierarchical network designsFlat designcheap and simple; fine for a small office,but hard to grow and one switch does everythingHierarchical (three-layer) designCoreDistributionAccesscore: very fast backbone · distribution: routing, security, VLANsaccess: where users plug in · duplicate links = redundancy
A hierarchical design separates the network into layers, so it can grow and a fault stays in one area.

In the real world: a dental practice with two surgeries

Business goals: book patients at either site and store X-rays securely. Technical requirements: 12 PCs, an X-ray workstation, a server for the booking database, Wi-Fi for staff tablets, a VPN link between the sites. Constraints: £8,000 budget, a listed building with thick walls, the work must be done over a weekend.

Key terms

Business goal
what the organisation wants to achieve.
Technical requirement
what the network must do or provide to meet the goals.
Constraint
a limit the design must work within, such as budget or time.
Trade-off
giving up some of one thing to gain another.
Redundancy
extra, duplicate parts or paths so that one failure does not stop the network.

Links to your assignment: B.P3 and B.M2

Task 1 is an email to the customer explaining why designing and planning come before installing, and how this makes sure the network meets their needs and design goals. For Task 3 (Merit) justify each design decision by linking it to a customer requirement and a technical reason.

Think it through

Why is 'we just plugged everything in' risky for a 50-person company?

Without a plan the network may not have enough ports or bandwidth, may be insecure, may use conflicting IP addresses, and will have no documentation, so faults and future growth become expensive.

Give a trade-off between redundancy and cost.

Two internet connections and duplicate switches keep the network running if one fails, but double the cost of that equipment and its running costs.

Watch

A real, fully automated port where every crane, vehicle and gate depends on the network. VectorUSA and Cisco designed and built it.

Watch and think:

  • Which design aims (availability, redundancy, security, scalability) matter most here, and why?
  • What would happen to the port if the network failed?

Open on YouTube ↗

Read the VectorUSA and Cisco case study ↗

B1 Logical network design Assignment 2 · B.P4

IP addressing, subnets, IPv6, naming and VLANs

By the end you can: plan an IP addressing scheme, choose between private/public and IPv4/IPv6, and use naming schemes and VLANs.

IPv4 addresses and subnet masks

An IPv4 address is 32 bits, written as four numbers from 0 to 255 (for example 192.168.10.77). Part of it identifies the network and the rest identifies the host (device). The subnet mask (for example 255.255.255.0, written /24) says where the split is. Every network has a network address (all host bits 0), a broadcast address (all host bits 1) and usable host addresses in between. The router's address on the LAN is the default gateway.

Finding the network address with ANDingIP address192.168.10.7711000000.10101000.00001010.01001101Subnet mask /26255.255.255.19211111111.11111111.11111111.11000000Network (AND)192.168.10.6411000000.10101000.00001010.010000001 AND 1 = 1, anything else = 0. The 1s in the mask mark the network part; the 0s mark the host part.This host is in network 192.168.10.64/26; its broadcast address is 192.168.10.127.
A device ANDs its IP address with its subnet mask to find out which network it belongs to.

Worked example: Splitting one network into four subnets

  1. A company has 192.168.10.0/24 (254 usable addresses) but wants four separate networks, one per department.
  2. Borrow 2 host bits: 2² = 4 subnets. The mask becomes /26 (255.255.255.192), leaving 6 host bits: 2⁶ − 2 = 62 usable hosts per subnet.
  3. Subnet 1: 192.168.10.0 to .63 (hosts .1 to .62). Subnet 2: .64 to .127 (hosts .65 to .126).
  4. Subnet 3: .128 to .191 (hosts .129 to .190). Subnet 4: .192 to .255 (hosts .193 to .254).
  5. Give the router the first usable address in each subnet (.1, .65, .129, .193) and reserve a few addresses for servers and printers before the DHCP pool.

Usable hosts = 2^(host bits) − 2, because the network and broadcast addresses cannot be given to devices.

Private and special IPv4 addresses
RangeAddressesUse
10.0.0.0/810.0.0.0 – 10.255.255.255private: large organisations
172.16.0.0/12172.16.0.0 – 172.31.255.255private: medium organisations
192.168.0.0/16192.168.0.0 – 192.168.255.255private: homes and small offices
127.0.0.0/8usually 127.0.0.1loopback: test the device's own network software
169.254.0.0/16169.254.x.xself-assigned (APIPA): no DHCP server was found

Private addresses are used inside organisations and are free to use, but they cannot travel across the internet. Public addresses are unique worldwide and are supplied by an ISP. NAT joins the two.

Network address translation at the edge router192.168.1.10192.168.1.11192.168.1.12Edge router (NAT)all appear as 81.2.69.160private addresses insideone public address outside
NAT lets a whole office share one public IPv4 address, and hides the private addresses from the internet.

IPv6

IPv4 has only about 4.3 billion addresses, which have run out. IPv6 uses 128-bit addresses written in hexadecimal, giving about 3.4 × 10³⁸ addresses, so NAT is not needed. Two rules shorten them: leave out leading zeros in each group, and replace one run of all-zero groups with ::.

Worked example: Shortening an IPv6 address

  1. Full: 2001:0db8:0000:0000:0000:ff00:0042:8329
  2. Remove leading zeros: 2001:db8:0:0:0:ff00:42:8329
  3. Replace the run of zero groups with a double colon (once only): 2001:db8::ff00:42:8329
IPv4 and IPv6 compared
IPv4IPv6
Length32 bits128 bits
Written as4 decimal numbers, e.g. 192.168.1.18 groups of hex, e.g. 2001:db8::1
Addressesabout 4.3 billionabout 340 undecillion
NAT needed?usuallyno: every device can have a global address
Automatic addressingDHCPSLAAC or DHCPv6

Naming schemes

A naming scheme gives every device a predictable name that says what and where it is, which makes documentation, troubleshooting and scripts much easier. For example LDN-FL2-SW01 (London, floor 2, switch 1), LDN-SRV-DC01 (London, server, domain controller 1) or BRN-PC-07. Avoid personal names, because people move.

VLANs

One switch split into VLANsVLAN 10 · StaffVLAN 20 · VoIPVLAN 30 · Guest Wi-FiDevices in different VLANs cannot talk directly: traffic must go through a router or layer 3 switch,where security rules can be applied. Broadcasts stay inside their own VLAN.
VLANs create separate logical networks on the same physical switches: better security, less broadcast traffic, easier management.

VLAN design issues to consider: VLANs add complexity, need managed switches, need a router or layer 3 switch for traffic between them, and a misconfigured port can put a device in the wrong VLAN, which is a security risk.

Key terms

Subnet mask
shows which part of an IP address is the network and which is the host.
Prefix length
the mask written as the number of network bits, e.g. /24.
Default gateway
the router address a device sends traffic to when it leaves the local network.
Subnetting
dividing one network into smaller networks.
NAT
network address translation: swaps private addresses for a public one at the edge.
VLAN
virtual LAN: a separate logical network created on a switch.

Try it in Packet Tracer: check your addressing plan

  1. Build your design with one router interface per subnet.
  2. Give each router interface the first usable address of its subnet and no shutdown it.
  3. Give each PC an address, mask and default gateway from your table.
  4. Ping each gateway, then ping a PC in another subnet. If a ping fails, check the mask and gateway first.

Think it through

How many usable hosts does a /27 network have?

32 − 27 = 5 host bits, so 2⁵ − 2 = 30 usable hosts.

A PC has 192.168.1.20/24 and gateway 192.168.2.1. What is wrong?

The gateway is in a different network (192.168.2.x) from the PC (192.168.1.x). The gateway must be in the PC's own subnet, e.g. 192.168.1.1.

Why might an office put its VoIP phones in their own VLAN?

Voice needs low delay. A separate VLAN can be given priority (QoS) and keeps phone traffic apart from ordinary data.

B2 Network development planning Assignment 2 · B.P4, C.P6

Choosing components and planning the installation

By the end you can: select hardware, software and services for a design, and plan device configuration and testing.

Selecting components

Choose each part by asking what does the client need it to do? Start from the services and users, then work outwards to servers, storage, switching, wireless and the WAN. Record the reason for every choice: this becomes your justification (B.M2).

Component selection
ComponentQuestions to answerExample decision
Serverwhich services (DHCP, DNS, web, mail, files)? how many users? physical, virtual or cloud?one tower server running virtual machines for DHCP/DNS/web, because the site has 15 users and a small budget
Storagehow much data now and in 3 years? on-site, off-site or both? backups?NAS with RAID 1 plus nightly cloud backup
Switcheshow many ports plus spare? speed? PoE? managed (VLANs)? layer 2 or 3?24-port gigabit managed PoE switch: 14 devices now, room to grow, powers phones and APs
Wireless APshow many, where, which standard, how many users each?two Wi-Fi 6 APs, one per floor, WPA3, separate guest SSID
Router / WANinternet speed, second site, VPN, firewall features?business router with firewall and site-to-site VPN to the branch
Client and server OSWindows, Linux or macOS? licences? open source or proprietary?Linux server (no licence cost) and Windows 11 clients for the design software
Applications and monitoringwhich applications need the network? how will it be monitored?VoIP, antivirus with central console, free monitoring tool

Planning the configuration

Configuration planning checklist
DevicePlan before you build
Switchesname, management IP, passwords, VLANs and which ports go in each, unused ports shut down
Routersname, interface addresses, routes (static or dynamic), NAT, DHCP relay, passwords, SSH
Access pointsSSID names, security (WPA2/WPA3 and passphrase), channels, where they are placed
Serversstatic addresses, DHCP scope and exclusions, DNS records, web and mail settings

Build a prototype in Packet Tracer first. Simulation is free, safe and lets you find mistakes before real equipment is bought or configured.

Planning the tests

Example connectivity and service test plan (dental practice)
No.What is testedHowExpected result
1PC to its default gatewayping 192.168.20.1 from PC-034 replies, under 10 ms
2DHCP gives an addressset laptop to DHCP; ipconfigan address in 192.168.20.100–.150
3DNS name resolutionbrowse to intranet.localintranet page loads
4Branch to head officeping head-office server from branch PCreplies received
5Folder permissionlog in as a Reception user; open the Accounts folderaccess denied
6Device passwordconsole into the switchpassword prompt appears

A good test plan covers every requirement, says exactly how to test it, and states the expected result before you test. When you run it, add the actual result, a pass or fail, a screenshot reference, and what you did about any failure.

Key terms

Prototype
a working model of the network built to test the design.
Managed switch
a switch you can configure, e.g. with VLANs and security.
Layer 3 switch
a switch that can also route between VLANs.
Test plan
a list of tests with methods and expected results, written before testing.

Links to your assignment: B.P4 and C.P6

Your design needs an equipment list with reasons, a physical layout, network diagrams and an addressing table. Use the planning tools on the Assignment builder page to build your inventory, IP plan and test plan.

Think it through

Why write the expected result before running a test?

So the test is objective: you decide what 'working' means in advance, rather than accepting whatever happens.

Why buy a 24-port switch for 14 devices?

It leaves room to grow (scalability) and spare ports for printers, APs or a replacement if a port fails.

B3 Network services and resources access Assignment 2 · B.P4, C.P5

Users, groups, passwords and permissions

By the end you can: plan authentication, users and groups, and access permissions for files, folders and printers.

Authentication planning

A password policy sets the rules for passwords. Current UK NCSC guidance favours long passphrases (for example three random words), blocking common and breached passwords, multi-factor authentication (MFA) for important accounts, and not forcing frequent changes, which makes people choose weaker passwords. An audit policy decides what gets logged, such as successful and failed logins, changes to user accounts and access to sensitive folders, so problems can be investigated.

Users and groups

Give permissions to groups, not individuals, then put each user in the right groups. When someone joins, moves or leaves, you change their group membership instead of editing every folder. Use a consistent naming scheme for accounts (for example firstname.lastname or j.smith) and follow the principle of least privilege: people get only the access their job needs.

Example access plan (dental practice, not your assignment client)
UserGroupNeeds access to
priya.shahRECEPTIONBookings (read and write)
tom.okaforCLINICALPatients (full), Bookings (read)
lee.chanCLINICALPatients (full), Bookings (read)
sam.bergMANAGERSAccounts (full), every folder (read)
Linux permission bits for owner, group and othersrwxowner= 7r-xgroup= 5---others= 0r = 4 (read) w = 2 (write) x = 1 (execute / open a folder) add them up for each groupchmod 750 reports → owner full control, group can read and open, everyone else no access
Permissions in Linux are set for three classes of user. Each class gets a number from 0 (nothing) to 7 (read, write and execute).

Windows uses NTFS permissions (Full control, Modify, Read and execute, Read, Write), which can be set per user or group. Linux uses the owner/group/others model above. Printers can also have permissions, for example only the MANAGERS group may use the colour printer.

sudo groupadd clinical
sudo useradd -m -G clinical tom.okafor
sudo passwd tom.okafor
sudo mkdir /srv/patients
sudo chown sam.berg:clinical /srv/patients
sudo chmod 770 /srv/patients
ls -ld /srv/patients

Creating a group, a user and a folder only that group can use (Linux)

Key terms

Authentication
proving who you are, e.g. a password plus a code.
Authorisation
what you are allowed to do once logged in.
Least privilege
giving people only the access they need to do their job.
Owner / group / others
the three classes of user Linux sets permissions for.
MFA
multi-factor authentication: two or more kinds of proof.

Think it through

Why give permissions to groups instead of each user?

It is quicker and less error-prone: add a new person to a group and they instantly get the right access; remove them when they leave.

What does chmod 755 allow?

The owner can read, write and execute (7); the group and everyone else can read and execute (5) but not change anything.

Watch

A dramatised ransomware attack showing why passwords, patching, access rights and monitoring matter.

Watch and think:

  • How did the attacker get in?
  • Which part of your access plan (passwords, groups, audit logs) would have stopped them sooner?

Open on YouTube ↗

C1 Implementation and configuration Assignment 2 · C.P5

Building and configuring the network

By the end you can: configure switches, routers, wireless and servers, and create users, groups and shared resources.

Build your prototype in Packet Tracer (or on real kit) in the same order every time: cable the devices, configure device security and names, set addresses, configure routing, add services, then add users and permissions. Save your configuration and take screenshots as you go: they are your evidence.

Cisco IOS command modesUser EXECSwitch>look onlyenablePrivileged EXECSwitch#show, copy, testconfigure terminalGlobal configSwitch(config)#device-wide settingsinterface g0/1Interface / lineSwitch(config-if)#one port or lineType 'exit' to go back one level, or 'end' to return to privileged EXEC.
Cisco devices have layered command modes. The prompt shows which mode you are in.
enable
configure terminal
hostname DEN-SW01
enable secret Str0ng-Enable!
line console 0
 password C0ns0le-Pass
 login
 exit
line vty 0 15
 password Vty-Pass-2026
 login
 exit
service password-encryption
banner motd # Authorised staff only #
end
copy running-config startup-config

Securing a switch: name, passwords on every way in, encrypted passwords and a warning banner

configure terminal
interface g0/0
 ip address 192.168.20.1 255.255.255.0
 no shutdown
 exit
ip dhcp excluded-address 192.168.20.1 192.168.20.20
ip dhcp pool SURGERY
 network 192.168.20.0 255.255.255.0
 default-router 192.168.20.1
 dns-server 192.168.20.2
 exit
ip route 192.168.30.0 255.255.255.0 10.0.0.2
end
show ip interface brief
show ip route

Router: interface address, a DHCP pool, and a static route to the branch network

vlan 10
 name STAFF
vlan 20
 name VOICE
interface range fa0/1-10
 switchport mode access
 switchport access vlan 10
interface range fa0/20-24
 shutdown
end
show vlan brief

Switch: create VLANs, put ports in them and shut unused ports

Configuring other parts
TaskWhere in Packet Tracer
Wireless: SSID, WPA2-PSK passphraseAccess point → Config → Port 1; laptop → Config → Wireless0
Server services: DHCP, DNS, HTTP, EMAIL, FTPServer → Services tab
Static address on a server or printerDevice → Desktop → IP Configuration
VoIP phonesa router with telephony-service, or a Cisco IP phone with the phone's VLAN

In the real world: evidence as you go

After each stage the engineer saves the Packet Tracer file with a new version number (v1-cabled, v2-addressed, v3-services), takes a screenshot of show running-config, and writes two lines in their diary: what they did and any problem they hit.

Key terms

Running config
the settings the device is using now (lost on restart unless saved).
Startup config
the saved settings loaded when the device starts.
no shutdown
the command that turns an interface on.
Static route
a route typed in manually by the administrator.

Think it through

You configured a router interface but the link light stays red. Which command did you probably forget?

no shutdown. Router interfaces are off by default.

Why does service password-encryption matter?

Without it most passwords show in plain text in the configuration, so anyone who sees the config (or a screenshot of it) learns them.

C2 Testing and troubleshooting Assignment 2 · C.P6, C.M3

Testing the network and fixing faults

By the end you can: carry out a test plan, record results with evidence, and troubleshoot faults methodically.

Three kinds of test

  • Connectivity tests: can each device reach its gateway, other subnets, the branch and the internet? (ping, tracert)
  • Service tests: do DHCP, DNS, web, email, VoIP and file sharing work? (ipconfig, nslookup, browser, email client)
  • Access tests: can each user reach what they should, and are they blocked from what they should not? Are device passwords and Wi-Fi security working?

A troubleshooting method

A structured troubleshooting method
StepWhat to do
1 Identify the problemWhat exactly fails? For whom? Since when? What changed?
2 Form a theoryStart at the bottom of the OSI model: cable and link lights, then IP settings, then services.
3 Test the theoryUse ping, ipconfig, show commands or swap a cable to prove or disprove it.
4 Plan and apply the fixChange one thing at a time so you know what fixed it.
5 VerifyRe-run the failed test and the related tests.
6 DocumentRecord the fault, the cause, the fix and the evidence.
Common faults
SymptomLikely causeCheck with
Red link light in Packet Tracerinterface shut down or wrong cable typeshow ip interface brief
Can ping inside the LAN but not other networkswrong or missing default gateway; missing routeipconfig; show ip route
Address is 169.254.x.xDHCP server unreachable or service offserver Services tab; ipconfig /renew
Can ping an IP but not use its nameDNS record missing or wrong DNS servernslookup
Laptop will not join Wi-FiSSID or passphrase mismatch; wrong security typeAP and laptop wireless settings

Optimising

Testing often shows things to improve. Optimisation (C.M3) means changing the network to make it perform better, be more secure or be easier to use, then re-testing to prove the improvement: for example moving phones to a voice VLAN, shutting unused switch ports, adding SSH instead of Telnet, adding a second AP where the signal was weak, or reserving static addresses for printers.

Key terms

Connectivity test
checks whether devices can reach each other.
Root cause
the underlying reason for a fault, not just the symptom.
Optimisation
an improvement to performance, security or usability, proved by re-testing.

Links to your assignment: C.P6 and C.M3

Complete every test in your plan with actual results and screenshot evidence. For Merit, choose improvements based on what the tests showed, make them, and re-test to show the difference.

Think it through

Why change only one thing at a time when troubleshooting?

If you change several things and it starts working, you will not know which change fixed it, or whether one of them caused a new problem.

A test fails. Should you delete it from your test plan?

No. Record the failure, what caused it and how you fixed it, then re-test. Documented failures and fixes are strong evidence.

C3 Performance monitoring Assignment 2 · C.M3, BC.D2

Baselines, monitoring and logs

By the end you can: establish a performance baseline, monitor the network, and use event logs.

Network use compared with the baselinenormal range (baseline)spike: investigate00:0006:0012:0018:0024:00use
A baseline records normal performance. Monitoring then shows when the network moves outside it.

A baseline is a measurement of how the network normally behaves when it is working well: typical bandwidth use, ping times, server CPU and memory, disk space. Take it soon after the network is built. Later measurements are compared with the baseline, so you can tell a real problem from a normal busy period and show whether an optimisation helped.

Monitoring the network
What to monitorWhyTool
Bandwidth / throughputis a link overloaded?switch or router statistics, monitoring software
Latency and packet losscalls and video suffer if delay or loss risesping, monitoring dashboards
Server CPU, memory, diskis the server struggling or running out of space?Performance Monitor, top, Task Manager
Storage capacityplan upgrades before disks fill upserver tools, NAS dashboard
Event logserrors, failed logins, service crashesEvent Viewer, /var/log, journalctl

Review logs regularly, not just after something breaks: repeated failed logins can mean someone is guessing passwords, and repeated warnings can predict a failing disk.

Key terms

Baseline
a record of normal performance used for comparison.
Latency
the delay for data to travel across the network.
Throughput
how much data actually gets through per second.

Think it through

Why is a baseline useful when evaluating an optimisation?

You can compare performance before and after the change with real numbers, instead of just saying it seems faster.

C4–C5 Evaluation, review and professional skills Assignment 2 · C.P7, BC.D2, BC.D3

Evaluating the network and managing yourself

By the end you can: evaluate the design and the built network against the client's requirements, suggest future improvements, and evidence your own planning and professional behaviour.

Evaluate against the requirements

Go back to the client's requirements and judge each one with evidence from your design, build and tests. A review (Pass) says how far each requirement was met. An evaluation (Distinction) weighs up strengths and weaknesses of both the design and the implementation, uses evidence from every stage, explains why things happened, and reaches justified conclusions and future recommendations.

An evaluation grid (dental practice example)
RequirementMet?EvidenceStrengths / limitationsFuture improvement
Patient records only for clinical staffFullyTest 5 screenshot: reception deniedgroup permissions work; records still on one serveradd a second server or cloud replica
Secure Wi-Fi for staff tabletsPartlyTest 9: WPA2 works; weak signal in room 4secure but coverage gapadd a second AP; move to WPA3

Future enhancements and optimisation

Suggest realistic next steps linked to the client's goals: capacity for more staff, redundancy (second internet line, a UPS), stronger security (MFA, network access control, meeting Cyber Essentials), better management (central monitoring, documentation), or new services (cloud backup, IPv6).

C5: skills, knowledge and behaviours

Your self-management portfolio (BC.D3)
You need to showEvidence you can collect
Planning with targets and timescalesa project plan or calendar with dated targets
Reviewing and responding to feedbacka peer feedback form on your design, and what you changed because of it
Professional behaviourattendance, meeting deadlines, supporting others; your tutor's witness statement
Documenting processes and outcomesa diary or log with dates, screenshots and version-numbered files
Communicationa clear customer email, professional design documents, presenting your network

In the real world: a good diary entry

“14 Mar: configured VLANs 10 and 20 on DEN-SW01. Phones would not get addresses: DHCP pool was on VLAN 10 only. Fixed by adding a second pool; re-ran tests 7–8, both pass (screenshots 21–22). Target for Friday: Wi-Fi and permissions. Asked Jay to review my IP table.”

Key terms

Review
describe how far the network meets each requirement.
Evaluate
weigh up strengths and weaknesses using evidence, and reach justified conclusions.
Witness statement
a record written by your tutor of what they saw you do.

Links to your assignment: C.P7, BC.D2 and BC.D3

Keep your diary from the very first lesson of Assignment 2. The Assignment builder page has a planner, a feedback log and an evaluation grid to help you collect the evidence as you go.

Think it through

What is the difference between saying 'the Wi-Fi works' and evaluating it?

An evaluation adds evidence (test results), judges how well it met the requirement (e.g. secure but weak in one room), explains why, and recommends what should happen next.